ZELVOA / CUSTOMER INFORMATION
Returns and refunds
No discretionary refunds after payment. Returns are considered only where valid evidence supports a problem with the product. These restrictions do not override remedies required by applicable consumer law.
Confirmed terms and current practices are shown below. Fields marked “To be confirmed” remain incomplete; legal compliance has not been verified.
- Refunds after payment
- Change-of-mind refunds are not offered after payment. Any refund or remedy required by applicable law remains available.
- Evidence for a return
- Contact ZELVOA with the invoice or order reference and relevant photos or other valid evidence of damage, defect or an incorrect item. Never send passwords, payment-card details or unnecessary personal information.
- Review of a request
- ZELVOA reviews the evidence and confirms the next steps through WhatsApp. Do not send an item back before receiving instructions.
- Customer rights
- Nothing in this policy excludes statutory rights or legally required remedies.
- Return window
- To be confirmed by ZELVOA
- Refund timeline
- To be confirmed by ZELVOA
- Return shipping
- To be confirmed by ZELVOA